11 - Mobile CRM Retrieving Social Media Data

Mobile CRM Retrieving Social Media Data

Client

Financial Consulting Company

Challenge

The client required an internal communication application to capture and maintain company contacts and information, as well as build a complete, reference-enabled directory to assist in conducting business.

Solution

CoreValue implemented an IOS application built on Salesforce. The team developed a connector for various social media which allowed for the retrieval of individual or company information in a unified manner. The system also stored global and business-unit data generated by the client’s employees in addition to the individual/company data retrieved from social media.