Why MuleSoft is an Asset for Salesforce
May 8, 2018

Why MuleSoft is an Asset for Salesforce

Salesforce is currently used by more than 150,000 companies to manage and provide better customer service. It stands to reason then that there has been a lot of fuss surrounding its recent acquisition of Mulesoft.

“Every digital transformation starts and ends with the customer,” said Marc Benioff, Chairman and CEO of Salesforce. He added, “Together, Salesforce and MuleSoft will enable customers to connect all of the information throughout their enterprises across all public and private clouds and data sources—radically enhancing innovation.”

What Is MuleSoft?

MuleSoft is a San Francisco-based company specializing in application programming interfaces (APIs) that provide an integration platform to connect on-premise and cloud systems. This helps companies access or unlock their data in a broad spectrum of computer software packages, from legacy systems to mobile devices.

For what reasons did Salesfoce.com acquire this platform?

1. Strategic. Unlock data from their legacy systems.

  • MuleSoft’s suite fits very well into Salesforce’s objective to obtain a share of the integration software market. With interconnection via Mulesoft’s embedded APIs, the Salesforce Integration Cloud will better deal with projects, or disparate applications requiring integrations with back office or legacy systems. This will enable customers to access, manage and process corporate data more easily.
  • In spite of the progress made in the number of corporations moving to cloud computing, on-premise technology still occupies the major part of the IT model. This is why cloud providers make it a point to offer compatible products. MuleSoft’s unique Anypoint Platform allows connection to Salesforce enterprise applications in the cloud or on-premises.
  • Global business requires a package deal, i.e., IaaS, PaaS and SaaS services combined. The trend has been for major cloud providers to extend their services on the enterprise IT landscape. MuleSoft’s tech capabilities add to Salesforce SaaS offerings and give them the strategic ability to expand their presence with deeper involvement at all three layers of the cloud.

2. Lucrative. Customers are the benefit.

Salesforce obviously obtains more advantages than tech alone with this purchase. It also gets a mature company with major customers like Cisco, Airbus,  Spotify, GE, Coca-Cola, Mastercard, VMware, Accenture.

MuleSoft’s solutions help corporate networks run faster, making tech evolution more painless for businesses not yet prepared for a full transition to the cloud. Salesforce focuses on investing in customer success within their core business. This allows for growth potential in the new areas for Salesforce.

3. Creating new opportunities.

  • With the entry into today’s business environment by technologies like AI, IoT and machine learning, companies must be able to connect massive volumes of data from new apps and devices, and turn that data into real-time business outcomes. As Salesforce develops Einstein, the first comprehensive set of AI technologies for CRM, access to diverse data sets across the company is particularly important for Salesforce. MuleSoft gives them that opportunity.
  • Some experts admit that this acquisition will also impact the future of Microservices technology. Microservice architecture is a method of designing a software application as a structure of small components, independently deployable services with each service running a certain process and communicating through a definite lightweight mechanism for wider business capabilities. This makes the changing and updating of the system easier and more efficient suiting perfectly for AI-driven world. And again, MuleSoft’s operating model allows both LoB and IT to deliver new solutions when needed throughout the organization while still maintaining critical visibility and management.

4. Tech Insight.

From a technical viewpoint, MuleSoft is a solution for the full application life-cycle of  development-deployment-support.

  • MuleSoft’s Anypoint Studio, an Eclipse-based development studio is a hybrid integration platform which enables integration between SaaS applications, microservices, and APIs. This makes it a perfect solution when applied to a bulky and cumbersome legacy system which needs updates. Mule is applied at a presentation level, so the business logic of the system, which remains the same, is encapsulated into a separate service SOA. Mule becomes an integration point and is applied on top of it. More modules are attached  in order to extend the system, while Mule provides interaction with all the additional modules on the side.

Case Study

We had the experience in developing an API for a banking institution. The bulky layered legacy system needed to be updated and extended. While providing the backend of the application, we applied Mule on top of it with multiple modules, i.e., authentication, push notification, and all necessary functionality for business success services. Integration of different languages, systems and modules was vital to smooth operation. MuleSoft platform proved to be a quick fix solution. In the long term, specifically trained support for the Mule platform is normally needed.

  • MuleSoft platform can be a solution with Apex – a language used by Salesforce, based on the Java 1.4 version (only Lightning uses Javascript). So it would be more than difficult to update Java in Apex quickly and painlessly. Mule, in its turn, supports the Java EE 8 stack, which is both innovative and allows development on a fresh platform. Mule also supports Groovy, Ruby, Javascript and is also declared to integrations with .NET. With the Mule tech stack in place, the Salesforce development phase, which had lagged behind, got a fresh blood.
  • MuleSoft is easily integrated with Spring, the main Java framework that automatically provides more powerful documentation. It is already production proven, popular and lightweight. It offers numerous opportunities for development, and MuleSoft integrates with it easily and with minimum developer experience.
  • The Mule application is deployed in Apache Tomcat, an application server for Java applications. It is a lightweight, flexible and easy for deployment. Heroku, also a Salesforce solution, offers its out-of-the-box support, which is one more touch point with Salesforce.
  • The MuleSoft platform conforms to the Salesforce style.
    • It is highly intuitive. All the modules are operated with drag-and-drop functionality.
    • Mule is a messaging platform with a messaging bus which routes messages between endpoints. Everything is being processed which automatically means less work for a developer.
    • Mule allows quick component development, and then changes the way they behave through configuration instead of coding. It provides rich, out-of the-box interface functionality for email, push notifications, endpoints, event-driven messaging.

Conclusion

Mule, the runtime engine of Anypoint Platform, is a lightweight Java-based enterprise service bus (ESB) and integration platform that allows developers to connect applications together quickly and easily, enabling them to exchange extensive data.

The MuleSoft deal fits perfectly into the Salesforce profile, strategy, and needs. MuleSoft offers a declarative way to work with systems. It provides comprehensive out-of -the-box functionality, when the majority of development is being done under the hood. It is beneficial for business as it offers more automation opportunities with fewer resources.

Marketing & Business Development Manager, CoreValue

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