May 8, 2019
Salesforce Acquires Conversational AI Startup
A global cloud-based software leader Salesforce.com, Inc. announced the acquisition of Israeli conversational intelligence provider Bonobo.
Bonobo.ai is a young startup which leverages AI technology for extracting insights from online customer interactions. Bonobo.ai, founded in 2017, has already gained a fair part of customer recognition. Its acquisition by Salesforce will advance the ability to drive even more conversational intelligence capabilities within the platform and help companies upgrade customer journeys to a new quality level.
Their solutions help customer-facing teams process interactions data from across various channels, including email, voice, chat, and video, and analyze it and convert it into ready-for-use info for improved customer experience.
Bonobo AI will enhance the power of Salesforce Sales Cloud by leveraging conversational intelligence within the Salesforce Platform.
The Bonobo team commented on the deal, “Salesforce’s acquisition of Bonobo.ai will allow us to expand upon on our vision — driving the Conversational Intelligence revolution and helping companies know their customers like never before. We are thrilled to become part of the amazing Salesforce family and continue to the next phase of our journey.”
Salesforce Platform’s rich technology integrations paired with Bonobo’s AI-based prediction building tools now empower the companies can use one of the key sources of data – customer interactions to identify tends, improve conversations, mitigate risks, get feedback and boost customer success.
Recently, Salesforce also acquired a location-based startup MapAnything, and also enriched its portfolio with the acquisition of RoundCorner and Griddable.
CoreValue, as a Registered Salesforce partner, helps enterprises get measurable business outcomes with platform development and implementation services. The company also works with conversational AI, face recognition and implement data science powered solutions for our clients. The addition of Bonobo’s expertise to the Salesforce platform offerings is the next important step in innovation deployment for better customer experience.