Effective Customer Management Solution

8 - Effective Customer Management Solution


Global consulting agency that delivers digital solutions


As a proven Salesforce Global Strategic Partner, the client specializes in building digital solutions. With a growing number of records, inefficient data processing and inaccurate data, the client needed to transform the limited functionality of its customer management legacy system into an effective solution based on Salesforce.com


As the client has two different organizations, CoreValue’s team established a Salesforce to Salesforce connection. To effectively manage all financial data including business travel and expense, CoreValue also implemented a cloud-based java application that enabled a data flow between FinancialForce and Concur. The following pages were created to facilitate these implementations:

  • Weekly Forecasting – for better employee workload balancing
  • Compensation Tracking – for effective compensation evaluation with a tree-structured diagram
  • Project Tracking pages – for enhanced project management